Purchase and return policy


You do not need to be registered to browse the website and make appointments. However, in order to pay for the product or service, it is necessary to register as a user. We will ask you for your personal data to generate your customer file, including, without limitation, your credit card number, credit card expiration date, billing address and personal data.

When you create an account with us, you must provide us with accurate, complete and up-to-date information at all times. Failure to do so is a violation of the Terms, which may result in immediate termination of your account on our Site.

You represent and warrant that you have the legal right to use any credit card or other payment method in connection with any Purchase and that the information you provide to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to third parties for the purpose of facilitating the completion of Purchases.

We reserve the right to refuse or cancel your order at any time for certain reasons including, but not limited to: product or service availability, errors in product or service description or pricing, error in your order, or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

With your user account you will be able to make purchases and benefit from the discounts, promotions and gifts that we offer our customers.

In your account you can check the history and details of your orders, your shipping addresses, your payment methods, your discount vouchers, etc.


We constantly update our service offerings on the Site. Services available on our Site may be incorrectly priced, inaccurately described or unavailable, and we may experience delays in updating information on the Site and in our advertising on other websites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability and services. We reserve the right to change or update the information and to correct errors, inaccuracies or omissions at any time without notice.


The services will be paid in advance by the customer by means of card or bank transfer.

When scheduling an appointment or purchasing a membership plan or other product or service, the customer can freely choose to pay for purchases made online by

  • Credit or debit card. Through this means of payment, the buyer will have to provide his card number, the expiration date and his CVV number. In this case, your data will be encrypted and sent under secure server to the bank’s virtual TPV. This procedure does not provide any data of your card to www.studio3dbrows.com
  • Bank transfer: The customer to make the payment by this method must make a bank transfer (determining in the concept the reference of the order) within a maximum of 3 working days from the order. The company reserves the right to cancel the order if it has not received confirmation of the transfer after this period. The bank account will be shown to the customer at the moment he chooses this payment method and he will receive an email indicating the amount and account to which to make the transfer.


The consumer and/or user will have up to 48 hours to cancel their appointment before the stipulated time.

By entering your credit card information, the user accepts a cancellation fee of 30% of the total service.

To cancel or modify an appointment, the user can carry out the process from their registered user at www.studio3dbrows.com by sending an email to hello@studio3dbrows.com or by calling the studio where your appointment is scheduled.

Credit card information is encrypted and stored in the customer’s profile to be used in accordance with our cancellation / no show policy.

If the client is in a 3D Brows Studio and decides to cancel after paying for a semi-permanent procedure, the refund will be 75% of the cost of the procedure. The 25% cannot be returned for the use of expendable materials.